Legal

Privacy Policy

Last updated: July 4, 2026

1. Who We Are

THE UNCANNY HOUSE LLC (“we,” “us,” or “our”) operates this website and the services described on it. THE UNCANNY HOUSE LLC is a mobile coffee and dessert company specializing in handcrafted coffee beverages, canned specialty drinks, cold brew, matcha, refreshers, desserts, limited-edition menu drops, memberships, catering, and private event services. We create memorable coffee and dessert experiences through thoughtfully curated offerings, exclusive releases, and unexpected moments designed to surprise, delight, and keep people coming back for what's next.

Contact: info@theuncannyhouse.com

2. Information We Collect

When you interact with our site we may collect:

  • Identity & contact info you submit (name, email, mobile number, city).
  • Communications you send through forms (membership signups, House Alerts, Chime In, event inquiries).
  • Membership and order details required to fulfill services.
  • Basic technical data (device, browser, IP, pages visited) for security and analytics.

3. How We Use Information

  • To provide and improve our products, events, and memberships.
  • To send service-related communications (confirmations, order updates, membership updates).
  • To send marketing communications (only when you have opted in, including SMS).
  • To comply with legal obligations and protect our rights.

4. SMS & Mobile Data Protections

THE UNCANNY HOUSE LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. House Alerts (SMS Program)

When you opt in to House Alerts you may receive recurring automated promotional and personalized marketing text messages regarding Weekly Drops, Menu Releases, Event Announcements, Order Updates, Membership Updates, and Promotional Offers. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance.

6. Cookies & Analytics

We use a small number of cookies and similar technologies to operate the site, remember preferences, and measure performance. You can control cookies through your browser settings.

7. How We Share Information

We share personal information only with the service providers necessary to operate the business (e.g., hosting, email delivery, payment processing, SMS aggregators). We do not sell personal information. SMS opt-in data is governed by Section 4 above.

8. Data Retention & Security

We retain personal information only as long as needed for the purposes described and as required by law, and we use commercially reasonable safeguards to protect it.

9. Your Choices

  • You may unsubscribe from SMS at any time by replying STOP.
  • You may unsubscribe from marketing email through the link in any email.
  • You may contact us to access, correct, or delete your personal information.

10. Children

This site is not directed to children under 13 and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.

12. Contact

Questions? Write to info@theuncannyhouse.com.

Call or Text: (559) 236-6336

By contacting us via SMS with your mobile number, you consent to receive text messages from The Uncanny House LLC. Msg&Data rates may apply. Reply “STOP” at any time to opt out.